Kudos to Dell

Last week my Dell XPS M1330 laptop died.

After searching the internet I discovered that the problem was a faulty NVidea graphics card, which was quite a well-known problem. 

On Thursday, I called Dell’s Canadian XPS Customer Support line and the representative immediately recognised the problem and arranged to have a box shipped to me so I could pack it up and send it to their Canadian Service Centre in Newmarket, Ontario.

The box arrived Friday morning, and I packed the laptop into it and dropped it off at the local Purolator office in Langley.

Yesterday, I was surprised when a Purolator delivery man knocked on my door with my laptop, and its running great now!!

So Kudos to Dell, who expedited this repair taking 4 business days to ship a box 3 times across the country as well as repairing my computer.